We receive an email from our HR department announcing that pay slips are now digitized on Arkevia, and the first reaction is often the same: where to log in, with what credentials, and how to find a specific document in this digital vault? The official portal to use is www.myarkevia.com, and not the old domain arkevia.com which does not always redirect to the employee space. Understanding this distinction already avoids a good portion of the issues reported by users.
MyArkevia account activation: what really gets stuck at the first login
The classic scenario: we receive an activation code via professional email, sometimes buried in spam, with a limited time to finalize the account creation. If this code expires before we use it, we have to go back to HR or IT to get a new one. No button on the portal allows us to regenerate this code ourselves.
During the first login, the portal asks to set a personal password and provide a personal email address. It is this personal address that will then be used for any recovery procedures. It is advised to use a permanent email account, not the company one, because access to the vault remains active even after leaving the company.
For those who wish to access my Arkevia account and my e-bulletins without blockage, the main point of caution remains this coupling between the temporary activation code and the personal email address. Without these two elements correctly filled in from the start, the process becomes complicated.
Forgotten Arkevia password: concrete procedure and special cases
On MyArkevia, resetting the password is done through the “Forgot password” link on the login page. A reset email is sent to the personal address provided at activation. If we used our professional address and have since left the company, the situation becomes more delicate.
In this case, contacting Cegedim SRH support (the publisher behind MyArkevia) is the only option. Feedback varies on this point: some employees report quick processing, while others mention delays of several weeks. Preparing an ID and a previous pay slip generally speeds up verification.
- First, check the spam folder of the personal address declared during activation, the reset email often ends up there
- If the personal address is no longer accessible, contact Cegedim support via the form available on myarkevia.com
- Have an old pay slip or employee ID number on hand to prove identity
Finding and downloading e-pay slips in the digital vault
Once logged in, the MyArkevia interface displays documents sorted by employer and date. Each electronic pay slip is stored in PDF format, downloadable one by one. For now, there is no native function for bulk downloading all slips in one operation.
If we have had multiple employers using Arkevia, the documents appear in separate sections. The vault retains pay slips even after the end of the employment contract, for a duration that can extend up to 75 years for the employee according to applicable legal provisions. This is not just temporary archiving.
A practical point often overlooked: the slips deposited by the employer in the vault have a certified evidential value. They are admissible as proof for a retirement file, a mortgage application, or an employment dispute, just like a signed paper original.
Enhanced authentication on MyArkevia: what changes in 2026
Cegedim has announced the rollout of generalized two-factor authentication in the summer of 2026 for all MyArkevia accounts. Specifically, after entering the password, the connection must be validated by a code received via SMS or through an authentication app.
For employees, this means two things. First, a mobile phone number must be associated with the account. Second, logins from a shared workstation or public computer will become more cumbersome. This is a security enhancement consistent with the sensitivity of the data hosted (pay slips, confidential HR documents).
From a GDPR perspective, one point needs clarification: the employer is the data controller, Cegedim acts as a processor. This means that the employer decides which documents are deposited and for what purpose, while Cegedim ensures the technical security of the storage. The employee, however, remains the owner of their personal space and access, regardless of the company.
Managing the Arkevia account after changing employers
Leaving a company does not close the digital vault. The MyArkevia employee space remains accessible with the same credentials. If the new employer also uses Arkevia, a new section of documents is automatically added to the existing account.
If the new employer uses a different digitization provider, the old pay slips remain accessible on MyArkevia. You then end up with two distinct spaces, which requires a minimum of organization to know where to look for which document.
- Keep the personal email address associated with the MyArkevia account up to date, especially during a job change
- Regularly download pay slips locally or to a personal backup space, as a precaution
- Check with the new HR department which digital vault is used to avoid duplicate accounts
The most useful reflex remains to update your email address and phone number in the account settings with each change in situation. With the introduction of two-factor authentication, an outdated mobile number will simply block access to the vault.
